Property guides

Leak or burst pipe, and upstairs, management and the OC all pass the buck? These guides show you who is responsible, who to contact and how to claim.

A woman with hands on hips looking up in annoyance

Property

Air-conditioner dripping? How to complain to FEHD (and why email is best)

Air-conditioner dripping onto your window ledge, laundry or bus stop? How to record it, who to contact and how to complain to FEHD via 1823 – email recommended – plus a complaint template.

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A person holding up a bucket to catch water leaking from a stained, peeling ceiling

Property

Wall or ceiling seepage, or a burst pipe: who is responsible, and how to claim

Ceiling leak, external wall seepage or a burst common pipe? Work out who is responsible, email the Joint Office, and claim compensation.

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