Travel guides

Hotel booking mistake, or a bag damaged or lost on a flight? These guides show you how to keep evidence, get refunds and claim compensation.

A woman at the airport with her suitcase, looking at her phone and pinching her brow in frustration

Travel

Checked baggage damaged or lost? Airline compensation limits, claim deadlines and 4 steps to claim

Waited at the carousel and your bag never came – or it arrived with a cracked shell or a broken wheel? This page explains what airlines owe you under the Montreal Convention, the compensation limit and the written claim deadlines, and how to get the right proof before you leave the airport.

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A woman sitting in a hotel room with her suitcase, looking stressed at her phone

Travel

Wrong hotel dates or double-charged? How to get your refund when the platform and hotel pass the buck

Booked a hotel on Agoda, Trip.com or another platform and picked the wrong dates, added an extra night, or got double-charged? The platform says the hotel must approve; the hotel says to ask the platform. This page shows how to work on both at once and get your money back.

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