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About us
RightlyHK is an independent, free consumer complaint platform for Hong Kong. When you’re treated unfairly, we want you to know your rights, who to contact, and how to push for a fair outcome step by step.
What we do
Practical consumer guides
Plain-language help with common problems like credit card fraud and bank fees, with official contacts and complaint templates.
Free complaint tool (in development)
Helps you organise evidence, write complaint letters and follow up with banks, telecom companies and insurers.
Bank, telecom and insurance disputes
We focus on the bank, credit card, telecom and insurance problems Hong Kong people face most, including rejected insurance claims.
Our principles
Independent
RightlyHK is not affiliated with any bank, telecom company or insurer, and we are not paid to recommend any company.
Free
Our guides and complaint tool are free for consumers.
Sourced
Contacts and rules come only from official sources, such as banks’ websites and the Code of Banking Practice, with a verification date.
Contact us
Feedback, a correction, or an idea for a new guide? Email cs@rightlyhk.com.
This page is general information, not legal advice.