RightlyHK

Insurance guides

Claim rejected or the payout looks wrong? These guides walk you through asking for a review and escalating step by step.

A couple on a sofa using a tablet and documents to make an insurance claim
Insurance

Can I make an insurance claim online and track its progress?

Don’t want to post paper forms? This page lists how to claim online with major Hong Kong insurers and banks, what documents to prepare, and how to follow up.

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A young man at his desk reading a letter from an insurer, looking worried
Insurance

Declined for insurance? What it means and how to reapply

Applied for medical, life or critical illness cover and been declined, charged a loading or given an exclusion? This page explains the difference, whether insurers will know your history, why you must disclose truthfully, and what to do next.

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Woman looking worried at a document
Insurance

Insurance claim rejected? How to appeal a medical or travel claim

6 steps to ask your insurer for a review, with insurer contacts, a complaint letter template and how to escalate to the Insurance Complaints Bureau.

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