Privacy policy

RightlyHK (“we”) respects your privacy. This policy explains what personal data we collect through rightlyhk.com (the “Site”), why, and your rights. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

• Waitlist: your email address.
• Help request form: your name, phone or WhatsApp, email, the company involved, and the description you provide.
• Emails you send us.
• Browsing data such as browser type, pages visited and time of visit, to understand how the Site is used.

• To tell you when our free complaint tool launches or is updated;
• To reply to your enquiry and help with your case;
• To improve the Site and our services;
• To handle your feedback, corrections or complaints.

We will not use your personal data for other purposes without your prior consent, unless required by law.

We do not sell or rent your personal data. We may share it with service providers who help us run the Site (for example hosting or email delivery), who may only process it on our instructions. If you ask us to contact a bank or service provider on your behalf, we will share only the necessary information and only with your consent. We may also disclose data where required by law or court order.

We keep personal data only as long as needed for the purposes it was collected for. You can ask to leave the waitlist at any time and we will delete your email address.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, processing or loss.

You have the right to request access to and correction of personal data we hold about you. Email cs@rightlyhk.com. We may charge a reasonable fee for handling a data access request.

The Site may use cookies or similar technologies to remember your language preference and understand how the Site is used. You can disable cookies in your browser settings, but some features may not work.

Questions about this policy? Email cs@rightlyhk.com.

We may update this policy from time to time. The latest version will always be on this page.