📋 File a Complaint — No Login Required
Step 1 of 4 — Select your telecom provider
Fixed Line / Broadband
Mobile
eSIM / Prepaid / MVNO
Step 2 of 4 — What is the issue?
Step 3 of 4 — Your details & AI-polished email
💡 小貼士 Tip: 研究顯示，以英文提交的投訴往往獲得更快回應。我們的AI可將您的中文描述直接轉化為專業英文投訴信。
Complaints in English tend to get faster responses.
Complaints in English tend to get faster responses.
Letter language
English is recommended for faster response — switch to 繁中 anytime to preview.
AI DRAFTLive preview · Editable
👈 Answer the questions and your letter will appear here instantly.
✉️ Your contact details — so we can send the letter and track replies
Required — we will send you a copy and case updates.
Step 4 of 4 — Review & Submit
Provider:
Issue:
Sending to:
Tracked from:
Your email:
All provider replies to your Case ID address are tracked. Unresolved after 30 days? Escalate to OFCA.
CAS-2026-00001
Complaint Sent!
Sent to from . Keep your Case ID for all follow-ups.
Unresolved after 30 days? Escalate to OFCA or the Consumer Council.