Banking & credit card guides
Card fraud or an unfair bank charge? These guides show you what to do right away, how to ask for a refund and how to complain.
Identity theft in Hong Kong: HKID lost or leaked, or an account opened in your name?
Lost your HKID, had your data leaked, or received collection letters for a loan you never took out? This page explains what to do now, how to check whether someone has used your name, and how to ask banks and lenders to fix it.
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Wrong FPS transfer or scammed? How to try to recover your money
Typed the wrong number on FPS, added an extra zero, or realised you’ve paid a scammer? This page explains what to do right away, how banks handle it, and how to avoid it next time.
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Credit card fraud? 5 steps to act fast and get your money back
Spotted a charge you don’t recognise? How to freeze your card, request a chargeback, plus every bank’s lost-card hotline.
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Unfair bank fee? How to get it waived, refunded or complain
Charged a low-balance, account or card annual fee? How to ask for a waiver or refund, with every bank’s complaint contacts.
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