Telecom guides

Still paying after your contract ended, or a parent signed up to something they don’t need? These guides show you how to check, cancel and complain.

A traveller at an airport looking at her phone, worried

Telecom

Huge roaming bill? How to check charges and dispute it in Hong Kong

Back from a trip to a roaming bill in the thousands? This page explains what to do now, where to check charges, what your carrier should warn you about, and how to complain.

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A young woman helping an older woman with her phone

Telecom

Older parent sold a long telecom contract? How families can check, cancel and complain

Multi-year contract full of add-ons they don’t need? How to check the contract, cancel extras and complain, with the Consumer Council elderly hotline.

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Older woman looking at her phone, worried

Telecom

Still paying after your broadband contract ended? Telecom auto-renewal explained

Contract over but still being charged, or the fee went up? How to spot auto-renewal, cancel service and claim back overcharges, with every operator’s contacts.

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