Transport guides

Bus never comes or trips keep getting cut? These guides show you how to record it, complain to the right body and keep following up.

A woman in the back seat of a red Hong Kong taxi looking out of the window

Transport

Taxi refused you, overcharged or took a detour? How to complain in Hong Kong

Refused, overcharged, taken on a detour or denied e-payment? What to record, how to report online to the police and use the Transport Complaints Unit taxi form – plus penalties and points.

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A woman waiting by the roadside, looking at her phone and touching her forehead in frustration

Transport

Bus didn’t come, trips cut or the schedule unreliable? How to complain

Lost trips or an unreliable schedule? Record evidence and complain to KMB, Citybus and the Transport Complaints Unit – with a template.

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