Terms of use

By using rightlyhk.com (the “Site”) you agree to these Terms of Use. If you do not agree, please stop using the Site.

RightlyHK is an independent consumer information platform providing general information and complaint guides. Our free complaint tool is still in development, and features may change before launch.

All content on the Site is general information only and is not legal, financial or other professional advice. Consult a qualified professional if needed.

We try to keep information accurate and show when it was last verified, but contacts, fees and rules of banks, telecom operators and government bodies can change at any time. Always check official sources. Spotted an error? Email cs@rightlyhk.com.

RightlyHK is not affiliated with any bank, telecom operator or other company mentioned on the Site, and is not paid to recommend any company.

You agree to provide truthful information and not to use the Site for unlawful purposes or to submit false complaints. You decide whether and how to make a complaint.

To the extent permitted by law, RightlyHK is not liable for any loss arising from use of or reliance on the Site, and does not guarantee the outcome of any complaint.

The Site links to third-party websites. We are not responsible for their content or privacy practices.

Text, design and templates on the Site belong to RightlyHK. You may use the complaint letter templates for personal, non-commercial purposes.

We may update these Terms from time to time; the latest version will be on this page. These Terms are governed by the laws of the Hong Kong SAR.